Frequently asked questions
What is the return policy?
We want every sip to make you smile.
If you are not loving your matcha, we offer a 3-day money-back guarantee on open products.
If your tin is still unopened, you have up to 14 days after delivery to send it back for a full refund.
Your happiness is always our priority.
When will I get my order?
Your order should arrive in 2-3 working days!
Contact us if you are having any troubles and we’ll make sure your matcha gets to you ASAP!
Where is our matcha produced?
Our matcha is air-shipped fresh from Japan straight to Portugal to keep its smooth taste and vibrant quality.
Want the full story? Head to our Quality page for all the details!
How much does shipping cost?
Your shipping rate is calculated at checkout!
The best part… orders over 59€ get FREE shipping!